Tenant PortalMCR Homes resident support

Help with your home, made simpler.

Report a repair, tell us about a shared-area issue or get help with your tenancy. Choose the form that matches your issue and tell us what has happened so we can help.

Report a repair I’m a leaseholder

Start here

What can we help with?

For repairs inside your rented home, use the repair form. For shared entrances, lifts and other communal spaces, use the building enquiry form. Tenancy questions go to the Living team.

01 · Repairs

Something inside your home needs fixing

Heating, hot water, plumbing, electrics, appliances, windows, doors and other in-home repairs.

Open repair form

02 · Shared areas

There’s an issue in the building

Shared entrances, lifts, corridors, lighting, cleaning, communal leaks, access control or external areas.

Report building issue

03 · Urgency

I’m not sure how urgent it is

Use the guidance below to understand emergency, urgent and routine repairs before you submit.

Check repair priority

04 · Tenancy

I need help with my tenancy

Access appointments, moving out, documents, notices or another question that isn’t a repair.

Contact tenant support

Repair priority

Tell us what happened. We’ll triage the issue.

Give us enough detail to assess risk and urgency accurately. If anyone is in immediate danger, use the emergency contacts first rather than relying on an online form.

Emergency

Immediate risk to people or the building

Fire, suspected gas escape, serious flooding, structural danger or an incident creating an immediate security risk. Call 999 where appropriate; gas emergencies: 0800 111 999.

Urgent

Needs prompt attention

Loss of heating or hot water, an insecure external door, blocked drainage, a significant contained leak or loss of essential lighting.

Routine

Important, but not an immediate risk

Dripping taps, individual radiator faults, minor plaster repairs, window adjustments or a single non-essential electrical fitting.

Tenant repairs

Report a repair.

Tell us exactly where the problem is, what happened, when you first noticed it and anything we need to know about access. Add clear photos or a short video where it is safe to do so. Include your apartment number in the description.

Describe the issue. What is affected, when did it start and is it getting worse?
Show the location. Include the room, apartment number and any safe-to-take photos.
Explain access. Give your availability and answer the access-consent question.

Emergency?
Call the appropriate emergency service or the MCR Homes out-of-hours number first. Do not rely on the online form alone for an immediate risk.

Repair request

For maintenance inside a home you rent and that MCR Homes manages. Have your development name, apartment number and contact details ready.

Fields marked * are required.

Preparing your form…

After you submit
Look for the on-screen confirmation before leaving this page. The team may contact you for more information or to discuss access. Submitting a form does not book an appointment.

Please avoid including bank details, passwords or other sensitive information. How we use your information.

Shared spaces

Report a communal or building issue.

Use this route for issues outside your apartment. Include the building, exact location and whether it affects access, safety or more than one home.

Shared-area enquiry

For issues affecting communal spaces. Choose “Communal Issue” in the form, then give the building, floor and exact location.

Fields marked * are required.

Preparing your form…

Tenancy help

Not a repair?

For tenancy documents, access appointments, moving out or another non-maintenance question, contact the Living team during office hours.

Emailliving@mcr-homes.co.uk Telephone0161 274 0472 · Option 1 General enquiriesContact MCR Homes

Wrong portal?

Own your home or need aftersales support?

Leaseholders have a separate portal for block management, building safety and development-specific aftersales or snagging support.

Go to Leaseholder Portal