Leaseholder PortalMCR Homes resident support
Your building, your home, the right route.
Report an issue in the common parts, access the correct aftersales form for your development or contact the team about your lease, account or building management.
Start here
What can we help with?
Use the building enquiry form for communal issues, service charges or estate queries. For a defect in a purchased home, select your development below.
There’s an issue in the common parts
Shared entrances, lifts, corridors, cleaning, lighting, access control, external areas and other communal issues.
Report building issueI need to report a defect or snag
Report a defect or snag in a purchased home using the form for your development.
Choose developmentI have a service charge or lease query
Questions about your account, correspondence, building management or another matter that is not a repair.
Contact the teamI’m selling, letting or making changes
Management packs, remortgage enquiries, subletting and requests for consent or alterations.
See common requestsBlock & estate management
Help with your building or account.
For a communal repair, include the development, floor and exact location, when it started and whether access or safety is affected. For an account query, tell us which charge or correspondence you are asking about.
- Identify your home. Give your development and apartment number.
- Choose a category. Communal issue, service charge, estate charge, insurance or other.
- Add useful detail. Include relevant dates and supporting photos or correspondence.
If you are a tenant reporting something inside your home, use the Tenant Portal for in-home repair requests.
Building & account enquiry
For communal maintenance, service charges, estate charges, insurance or another building management question. Select the relevant category in the form.
Fields marked * are required.
Look for the on-screen confirmation before leaving this page. The team may contact you for more information or to discuss access. Submitting a form does not book an appointment.
Please avoid including bank details, passwords or other sensitive information. How we use your information.
Aftersales
Choose your development.
Choose the development where you purchased your home, then describe each defect and its location. Have your plot or apartment number, completion date and supporting photographs ready. Check your handover and warranty documents for the cover and reporting process that apply to your home.
The Old Works · High Wycombe
The Old Works aftersales
Use this form for defects or snagging at The Old Works. Include your plot or apartment number, when you completed and a separate description of each issue. Sending a report does not confirm warranty cover.
Fields marked * are required.
Look for the on-screen confirmation before leaving this page. The team may contact you for more information or to discuss access. Submitting a form does not book an appointment.
Please avoid including bank details, passwords or other sensitive information. How we use your information.
Feltham Court · Feltham
Feltham Court aftersales
Use this form for defects or snagging at Feltham Court. Include your plot or apartment number, when you completed and a separate description of each issue. Sending a report does not confirm warranty cover.
Fields marked * are required.
Look for the on-screen confirmation before leaving this page. The team may contact you for more information or to discuss access. Submitting a form does not book an appointment.
Please avoid including bank details, passwords or other sensitive information. How we use your information.
St Bartholomew’s Place · Rochester
St Bartholomew’s Place aftersales
Use this form for defects or snagging at St Bartholomew’s Place. Include your plot or apartment number, when you completed and a separate description of each issue. Sending a report does not confirm warranty cover.
Fields marked * are required.
Look for the on-screen confirmation before leaving this page. The team may contact you for more information or to discuss access. Submitting a form does not book an appointment.
Please avoid including bank details, passwords or other sensitive information. How we use your information.
The Residence
The Residence aftersales
Use this form for defects or snagging at The Residence. Include your plot or apartment number, when you completed and a separate description of each issue. Sending a report does not confirm warranty cover.
Fields marked * are required.
Look for the on-screen confirmation before leaving this page. The team may contact you for more information or to discuss access. Submitting a form does not book an appointment.
Please avoid including bank details, passwords or other sensitive information. How we use your information.
Eighth Avenue · Aylesbury
Eighth Avenue aftersales
Use this form for defects or snagging at Eighth Avenue. Include your plot or apartment number, when you completed and a separate description of each issue. Sending a report does not confirm warranty cover.
Fields marked * are required.
Look for the on-screen confirmation before leaving this page. The team may contact you for more information or to discuss access. Submitting a form does not book an appointment.
Please avoid including bank details, passwords or other sensitive information. How we use your information.
Boulevard View · Bristol
Boulevard View aftersales
Use this form for defects or snagging at Boulevard View. Include your plot or apartment number, when you completed and a separate description of each issue. Sending a report does not confirm warranty cover.
Fields marked * are required.
Look for the on-screen confirmation before leaving this page. The team may contact you for more information or to discuss access. Submitting a form does not book an appointment.
Please avoid including bank details, passwords or other sensitive information. How we use your information.
The Wharf · Altrincham
The Wharf aftersales
Use this form for defects or snagging at The Wharf. Include your plot or apartment number, when you completed and a separate description of each issue. Sending a report does not confirm warranty cover.
Fields marked * are required.
Look for the on-screen confirmation before leaving this page. The team may contact you for more information or to discuss access. Submitting a form does not book an appointment.
Please avoid including bank details, passwords or other sensitive information. How we use your information.
Leaseholder enquiries
Service charge, lease or account query?
For service charge, estate charge and insurance questions, you can use the building enquiry form above. For lease correspondence or help choosing the right route, contact the team with your development name and apartment number.
Common leaseholder requests
Buying, selling, letting or making changes?
These are some of the most common reasons leaseholders need the management team. Requirements differ between developments and leases, so contact us with your development and apartment number before making commitments or starting works.
Selling or remortgaging
Need management information, replies to enquiries, account information or support connected with a sale or refinance? Contact the team with your solicitor or lender requirements.
Ask the team 02 · LettingLetting or subletting your home
If you plan to let your apartment, check your lease and tell us what you need. Any consent, notice or information requirements will depend on your individual lease.
Check requirements 03 · ConsentAlterations and permissions
Planning internal works, changes to the apartment or another activity that may need consent? Check your lease first and contact the team before works begin.
Request guidanceWrong portal?
Rent your home from MCR Homes?
Tenants have a separate portal for repairs inside the home, communal issues, emergency guidance and tenancy support.
Go to Tenant Portal