MCR HOMES / LETTINGS · SALES · MANAGEMENT
Questions about your tenancy or something that needs attention? Start with the team responsible for your home.
MCR Homes provides residential property management as well as lettings and sales. The right contact for an existing tenancy is the one in your tenancy agreement, welcome pack or management correspondence. Keep those details close: they’re the quickest way to reach the people who know your address.
Need help finding your contact? ↗01
Use the repair route supplied for your tenancy. Include the property address, what’s happened, when it started and photographs if it’s safe to take them. Explain any effect on access or use of the home, and provide a contact number for arranging the next step.
02
For an immediate threat to life or safety, contact the emergency services. For urgent property issues, use the emergency or out-of-hours instructions supplied with your tenancy. General sales and viewing forms are not monitored as emergency repair channels.
03
Contact your management team with your address and a clear explanation of the query. For a payment question, include the date and reference through the agreed channel. Check any request to change payment details directly with your known management contact.
04
Read your welcome information, check the documents supplied for the home and report any questions about its condition through the agreed route. Keep a record of what you send and save the contacts you may need.
05
Speak to your management team about your plans and the process that applies to your tenancy. They can explain the required information, property handover and key-return arrangements.
06
Tell the team what’s worked well or what needs attention. If you want to make a formal complaint, ask for the applicable complaints procedure and escalation route.
Contact MCR Homes ↗GOOD QUESTIONS
Management arrangements can vary. Your tenancy or welcome information confirms who is responsible for your home after move-in.
Please use your tenancy’s management or repair contact. Viewing forms are for prospective renters and may not reach the team handling maintenance.
The address, a clear description, when the issue started and safe photographs where useful. Include your contact details and any relevant access information.
Check your tenancy agreement, welcome pack and recent management emails. If you’re still unsure, call MCR Homes with the property address so we can help identify the right route.
No. Your management team or appointed contractor must confirm access and appointment arrangements directly with you.
Have your property details ready when you contact us.
Call MCR Homes ↗