What do you need
help with?

If MCR Homes manages your rented home, use the repair form. Include your apartment number, when the problem started, whether heating and hot water are both affected, and any error code. Let the team know if you need urgent support. Owners should use their development’s aftersales route where applicable, or contact their own contractor.

For a problem inside a rented home managed by MCR Homes, use the repair form. For a shared corridor, communal pipe or other common area, use the building enquiry form. Give the exact location, when it started and safe-to-take photos. For serious flooding or an immediate risk, call for urgent help instead of waiting for a form response.

If MCR Homes manages your rented home, report this through the repair form. Include the rooms affected, when you first noticed it, any associated leaks and photographs where safe. Say if you need the team to contact you urgently or if the problem is affecting your ability to use the room. For a shared area, use the building enquiry form.

Use the repair form for a fault inside a rented home managed by MCR Homes. State whether one appliance or the whole home is affected and include an error code or photograph if safe. Use the building enquiry form for communal lighting. If there is smoke, fire or immediate danger, use the emergency contacts.

Give your development name, apartment number and a contact telephone number. Explain whether you are locked out of the apartment or unable to enter a shared entrance. The team will need to check the appropriate access arrangements; ask them about any replacement costs. If there is an immediate security risk outside office hours, use the out-of-hours emergency number.

Describe the problem, its exact location, when it began and anything affecting access. Include your apartment number and supporting images where safe. If another landlord or agent manages your tenancy, report the issue to them. If you own your home, check the aftersales route for purchased-home defects.

Open the building enquiry form and choose “Communal Issue”. Include the building, floor and exact location, when you noticed it and whether access or safety is affected. This route can be used by tenants and owners where MCR Homes manages the building.

Use the building enquiry form for a shared car park, permit arrangement, bin store or communal waste issue. Give your development and the relevant bay or location. If a separate parking operator issued a notice, use the contact and appeal instructions shown on that notice.

Contact resident support with your development, apartment number, the location of the issue and when it occurred. Keep a record of relevant dates and times. If someone is in immediate danger or a crime is happening now, call 999.

For a non-emergency concern in a building managed by MCR Homes, use the building enquiry form and describe the exact location and what you have noticed. For the fire procedure or evacuation information for your building, ask the management team and refer to the building’s notices. If there is a fire or immediate danger, call 999.

Use the building enquiry form and choose the relevant service charge or estate charge category. Include your development, apartment number and the date or reference of the charge you are asking about. Do not include bank details or payment-card information.

If MCR Homes manages your tenancy, contact the Living team with your property address and a brief explanation. If you are struggling to make a payment, tell the team as early as you can so you can discuss your circumstances. For service charges, use the building enquiry form instead. This help centre does not take payments.

Contact the Living team with your property address and the document or change you need. Use the email address already associated with your tenancy where possible. The team may need to check your identity before discussing or changing account information.

If you rent, contact the Living team with your request and property address. If you own your home, use the leaseholder contact route for alterations or permissions. Include a clear description of the proposed change so the team can tell you what information is needed.

Contact the Living team with the property address and your planned move-in date. Explain what you need confirmed, such as key collection, the inventory or who to contact about utilities. For a defect in a newly purchased home, select your development in the aftersales section.

Contact the team with your property address and proposed moving date. Ask how to give any required notice and arrange key return or check-out. Follow the notice instructions that apply to your tenancy; typing a question into this search does not send notice or end a tenancy.

Contact the Living team with your property address, tenancy end date if relevant, and the part of the deposit process you need help with. Keep your deposit paperwork and previous correspondence to hand. The team can help identify the records and next steps for your tenancy.

Contact the leaseholder team with your development, apartment number and what your solicitor, lender or proposed letting arrangement requires. Ask which documents, consents or notices apply and whether there are any fees before making commitments.

Have your plot or apartment number, completion date and photographs ready. Describe each issue and where it is located. Check your handover and warranty documents for the cover and reporting process that apply. If your development is not listed, contact the team for the correct route.

Reply to the confirmation or existing email thread if you have one. Otherwise contact resident support with your property address, the date you reported the issue and any reference number. Ask for an update on that request. Live ticket tracking is not available on this page.

Use your original email thread or contact resident support. Include your address, request reference if available, the appointment you are asking about and your availability. Submitting a new repair form does not automatically book or change an appointment.

Email resident support with “Complaint” in the subject, your property address, a concise timeline, any existing reference and the outcome you are seeking. Ask for the complaint to be acknowledged and for the current complaints and escalation procedure. Do not include payment-card details or passwords.

Tell the team which form you were trying to use and what you need help with. If you need a different way to communicate or support completing a request, let them know your preference. Do not assume a form has sent until you see its confirmation.

For repairs inside a rented apartment, contact the landlord or agent managing your tenancy. If MCR Homes manages the building but not your tenancy, you can use the building enquiry form for shared-area issues. If you are unsure, contact the team with your address and the type of help you need.

For a fire or immediate danger, call 999. If you smell gas or suspect a gas or carbon monoxide escape in Great Britain, call the National Gas Emergency Service on 0800 111 999. For an MCR Homes out-of-hours property emergency, call 0161 275 9292. Online forms are not an emergency response service.

Official guidance: National Gas Emergency Service · UK emergency numbers.